Questionable Charges - Disappointing

* My machine came in as it had zero power * Assessment time was unacceptable * First feedback after follow up, "machine reset" (itself), need login passwords to check all other systems and programs * After follow up again, "Motherboard needing replacement, approx R6000" * Quote rejected, may as well replace entire computer as it was old * Collected and paid assessment fee * Returning to office, machine 100% okay, nothing wrong and power working * Reassessed, motherboard did not need replacement, machine working fine * What was the R6000 quote for, if motherboard needing replacement, how is it possible that my machine works, how is it possible that I do this survey from the very machine with a broken motherboard ?? * Find the whole process questionable and possibly *********