PS5 REPAIR

Booked my son's PS5 in almost a month ago, paid for a technical report and quotation, which we received 3 weeks later at a cost that essentially warrants a write off of the machine, for a replacement of a DC Fan. The machine initially got sent from Cape Town to Jhb for these technicalities / reports, the cost of which is included in the fee we had to pay when we dropped the PS5 off at the Cape Town branch. Today I receive a call that the machine is back in Cape Town and a further R325 needs to be paid before the PS5 is released ............... we are atill awaiting the Insurance to give the go-ahead to either replace or repair so why send it back to CAPE TOWN, who do not do repairs and then send a further Invoice before they release the machine???? The service we have received is 100% shocking and the JHB offices just simply don't answer their phones. I can NEVER recommend this company - they ethics are questionable!!!