Poor service and *********** staff

I am very disappointed with the service I received from Part serve The printer was not feeding paper properly. I was then told that if the printer was collected and delivered by courier, it could not be repaired in Durban and had to be sent to the Johannesburg branch instead.

The printer was sent to Johannesburg, and I was later informed that the maintenance box had been replaced and that there was a retard roller replacement And a service and a function test was done, confirming that everything was working properly. I paid for this repair service in full.

However, when the printer was returned to me, the same problem persisted — the paper was still not feeding correctly. It appeared that the printer had not been properly repaired despite the company’s claims.

I then took the printer back to the Durban branch, only to be told that it now supposedly has a printhead problem and that this would require an additional payment to fix.

At this point, it feels as though the company took the printer, took the money, claimed it was repaired, but never actually fixed the issue — and now they are saying there is a “new” problem that requires more money.

I find this extremely unprofessional and unfair. I should not be charged again for a repair that was not properly completed in the first place. I request that this matter be investigated urgently and that the printer be repaired at no extra cost to me.

Customers deserve honesty, transparency, and professional service — not repeated costs for unresolved problems.