Poor poor *********** service

Poor poor service. Bought a Laptop at Makro Wonderboom 03/08/2019. On the morning of 22/05/2020 the laptop did not want to start. On 23/05/2020 we took the laptop to Makro Wonderboom to book in at repairs. Today is 17/06/2020 and still no laptop. We had great service from Makro and their repair department with constant feedback.

PartServe however first got the fact wrong that it is a warrenty repair and sent a quotation to Makro for the repairs however the proof of purchase was emailed to PartServe. They corrected their fault and changed it to a warranty repair. Today I phoned PartServe myself just to get informed by Natasha that she is not allowed to give details to a third party. Excuse me, I am the end user, I bought the laptop cash. It is my property but now I am a third party. Natasha weren't even willing to help on the first call. She then phoned me back and all of a sudden she wanted my details. Were she not suppose to ask that in the first call? "Sorry mam, give me your details and I will find out for you and get back to you" No she doesn't talk to third parties. This is poor poor service!!! Then she kept on phoning me and harassing me. How long will I wait for my laptop? I use it for business purposes and this is ridiculous! The laptop has been with PartServe for almost a month now!.

I want a manager to contact me as this service is unacceptable.