Poor Customer Service on Lenovo Products

I've just been put on hold for 25 + min first put through to the wrong person, Tried speaking to a manager. Get put through to a technician that can't even assist me in a status of my job. then put through to yet another wrong person Holding about 5-9 min in between and then get through to the right person get asked for the job number 3 times... then get told I'm rude. And I have to wait another 2 days for a status update on our job, that's been booked in since the 28th of May.