PlayStation Warranty Nightmare

I can not believe how Sony Play Station has made PartServe their representative in South Africa. The service is not existent. You have to keep phoning and following up. They do nothing. I gave in my PS5 which just stopped working on 31 January 2024 which is under warranty. They only wanted the console. A week later, they said I need to come back and drop the cables, box and remote as they are replacing the unit. Then they said they got no stock.They gave me a credit which I redeemed with the original supplier and now that got cancelled and I have to wait for stock from them which was promised this week, which has now changed to mid March. Surely PlayStation should have competent representatives in SA since we are paying so much for the product. Can I just not get a credit and go to a store and get a PS5