PartServe’s Incompetence and Evasion

I am absolutely disgusted with the way PartServe has handled my Kyocera FS1135MFP repair case. For over a year, I’ve been dragged through a circus of misquotes, ignored emails, and blatant avoidance — all because their staff scanned the wrong barcode and now claim my single printer is actually two different units. Let me be clear: - Only one unit exists. I’ve sent images showing both stickers on the same device. - Only one goodwill repair was ever done, despite their repeated claims of “numerous” free jobs. - No parts were replaced in the last two jobs, yet I’m being quoted again for repairs that should’ve been identified long ago. - They refuse to escalate, ignore my requests for phone calls, and avoid accountability at every turn. Their agent, Mariette, has consistently dodged my questions, failed to respond in full, and even admitted working from home due to medical reasons — while denying me the courtesy of a proper resolution. I’ve asked for escalation, for clarity, for fairness. Instead, I get silence, deflection, and more invoices. I’ve paid. I’ve waited. I’ve been patient. Now I’m done. PartServe: You’ve wasted my time, ignored my rights, and failed to deliver basic service. Fix the unit. Refund me. Or face formal escalation.