Partserve-the worst service I have ever had!

<p>On 1/6/2017 I paid R 11398.86 for a "refurbished" Lenovo computer from Partserve. Invoice only made out on 6/6/2017 (despite Standard Bank to Standard Bank-same day into their account) & goods received 8/6/2017. It arrived without a mouse or the correct power cable. Got an IT gentleman to load all my programs & shortly after machine had Graphics card failure and was unable to start. Took it in to their Montague Gardens branch on 13/6/2017. Seven working days later on 16/6/2017 collected the machine from the branch. Went through the same process of loading all the programs with IT only to find the same fault after a day or so. Their Cape Town branch manager came to have a look at it on 30/6/2017. He took it away with him & said that Joburg would arrange the refund. Today 10/7/2017 they tell me they are unable to do the refund because he has not sent the computer to them-ten days later!! This has got to either be the most incompetant company in South Africa or there is a more sinester reason for the amount of time they have taken throughout the whole process. They tell me there are protocols that have to be followed. The only protocol that I can see is that they are in the business of taking your money upfront and then making it as difficult and drawn out when the defective goods they have sold you needs a refund. My recommendation from personal experience: DO NOT DO BUSINESS WITH PARTSERVE.</p>