PartServe should be renamed NoServe

I took in a seven-year-old Epson data projector to Partserve, unfortunately, as it is the only place to get after-sales service for Epson projectors. After a few days, I was told that it would cost around R7 000 to replace the motherboard on the projector, and only then would they be able to tell me whether they could fix it or not. So.. PartServe was telling me I needed to pay R7000 BEFORE they could even tell me if the projector was worth repairing? I rejected the quote, obviously, and then was told I needed to pay around R400 in order to get the projector back. This added insult to injury. I got the distinct impression that they did not want to repair the projector, they simply wanted to compel me to buy a new one. So they give me a quote that I would find impossible to accept, and then charge me for not accepting it. They win, I lose - both ways. When I told the service manager that I thought their business practices were problematic, I was answered with a take-it-or-leave-it shrug. I will not buy an Epson projector again. And I will make darned sure, before I ever buy another appliance, that PartServe is not their after-sales agent.