FV
Francois V

1 reviews | Active since Nov 2014

08 Jul 2015, 14:49

PartServe fails to honour their repair warranty

PartServe repaired my ASUS tablet near the end of its manufacturer warranty. Two months later I got it back, it started an auto-update and kept rebooting.<br> The manufacturer warranty had lapsed but I returned it within PartServe's 3-month repair warranty.<br> A month later I was quoted R5280.39 for new hardware! On the phone PartServe said the unit was under warranty, I should not have been quoted and promised to involve the manager.<br> Four days later I got the quote again. I emailed PartServe that they were responsible for costs and asked them to confirm. Despite calls, messages and emails I never got an answer.<br> ASUS said their hands were tied. Support partners assume liability for repair costs. This suggested why PartServe tried to get me to pay for parts they wanted to replace.<br> A month later PartServe said the job was complete. It emerged they had not only NOT fixed the unit, they had broken it further. It would not even turn on! Using Internet information, I turned it on, fixed it and upgraded it to the latest software, all in 5 minutes.<br> I had never faced such poor workmanship and devious practice! I would advise customers to think carefully before buying brands \backed"by PartServe."""

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