PARTSERVE

On 16th Dec my laptop suffered extensive water damage. The insurance insisted on a tech report confirming the damage. On calling Partserve they advised me that they would be happy to open my unit and provide me with a tech report. Therefore on this basis I handed the computer to the Cornubia branch on the 21st Dec. They assured me I would have the report before shutdown on the 23rd December. However this did not happen and finally on the 4th January, after much nagging and making payment, I received a 2 line "tech report", which stated that the unit was not in fact working but that they could not detect water damage. After collecting the unit, it was submitted to a company that actually knows what they are doing. This company confirmed that the laptop had in fact NEVER, been opened previously and that there was EXTENSIVE water damage. I pointed this out to Partserve and requested a refund of the money I had paid. However, Natasha, said she would ask the manager to amend the report. Hence to sum up, their service was first of all disgusting, secondly they did not even check the unit and submitted a ********** report and thirdly they are happy to submit another report without examining the unit. How ********* can you be. They are dishonest to the max. Watch out before ever going near that Company.