Partserve - Atrocious!!!

I wish I kept a proper log sheet of all the calls and mails. Absolutely atrocious feedback - or the total lack there of - And every time when I'm transferred to another department the call just gets dropped - And your "log a collection request" with when you submit it just goes over to "OOOOOOOPS something went wrong" - seriously!? Not even to count the number of times I have tried to log this.

We send in the laptop for repairs. Got it back, without its charger. Had to scramble to get another, it didn't want to charge, it overheat ........ bought 3 new chargers, didn't work, bought one especially from Partserve, took ages to get here from Taiwan, then I was told to collect it in Cape Town while on all the documentations and mails and calls, it was confirmed I stay in George. And again, with the special new charger - absolutely nothing happens.

The intention was to buy a proper laptop that will last more than 4 years, of which we have only had maybe 2years of use and the rest of the time it has been a hassle to just get proper repairs/customer service/help/assistance.

Honestly, I just don't understand how companies with this attitude, could still be in business.