Part Serve - An embarrassing representation for printer companies!

I regret having taken my R10 000 printer to Part serve to be fixed. The printer is at their premises from 30 August 2023 and has not been fixed to date. I had to constantly follow-up with the progress made (which obviously is no progress at all). On the initial quote it was indicated that my printer had done 9 312 prints which was Immediately was a redflag to me. After insisting that my printer had never done more than 200 prints they had come back with a new count of 127 prints done from the time it was used. I was then told in September 2023 that the one part that was ordered was incorrect and they are waiting for the part to arrive. I called customer service today, 27 October 2023 and I was told that the part now its 2 parts and they still did not arrive. The excusses i received from the manager in the JHB branch as well as the staff from the Cape Town branch is over whelming. I have written this review to warn other potential victims not to use this company and rather use a reputable dealer by first doing a bit of research before selecting a company for its services.