Most Appalling Service Ever!!!

I cannot for the life of me understand how a company can exist after such an inexcusable track record of bad customer service delivery, Especially one that is associated to a global giant such as Lenovo. I logged a call with Rectron (Lenovo Laptop Job No. 635600 )from whom I purchased the unit from , They advised that the service agent for Lenovo would be Partserve. A full diagnostics and report were supp**** detailing all the faults (bearing in mind that the unit is under warranty) highlighted to the agent was specifically the following point “your harddrive is still reading and writing at a very high rate which may cause the harddrive or motherboard to burn out” The battery was also highlighted as a fault . To date only the battery was replaced and a week after receiving the unit back it reverted back to its faulty state i.e. CPU and Disk running at 100%. Who can assist in resolving this.

I need the unit replaced or a credit passed . I cannot be running in circles trying to resolve this matter . The unit is faulty and remains faulty after being at the service agent on two separate occasions. It is evident that whatever work was done to the unit solved nothing .