Lenovo's *********** IT/Warranty support

Ongoing nightmarish service being received from Lenovo's IT support. My under warranty Lenovo laptop required attention so I was referred to PartServe, their contracted warranty support people. Called them and was told to bring it in or courier it, though they could not log a booking as they work on a "walk in" basis. I later, by sheer coincidence, found out that they actually offer a collect and delivery service. I live 350km's from their office in Linbro Park.

So I drop it off on 4 Jan and they tell me it will take 7 days. I don't hear from them for 16 days, call them and Natalie from their side tells me that they sent me an SMS about a week earlier informing me to come pick it up. I ask her to confirm which number the SMS was sent to and she tells me that she can't as she "already logged out of the system."! After continuing to be embarrassingly *********** she tells me to send an email to Mariette, her colleague, to arrange a courier. I do that, Mariette sends me a quote, I pay and send proof of payment and Mariette informs me via email on the 21st that the courier will be arranged as soon as payment reflects on their side. On the 26th I call again after Mariette fails to reply to my email query, I get told that she is not available and that after "escalation" my laptop is now out on delivery. I receive nothing all day. Today is the 27th and my nightmare continues...