Inconsistent feedback from Customer Service (www.partserve.co.za)

<p>I handed in my laptop on 29 Mar 2017. On 30 Mar 2017 Customer Service reported back nothing wrong found. I asked them to check for something that can cause erratic/intermittent behavior. Since then their feedback was the one contradiction on the other, and nobody can give me a reason why the errors they now claim to be repaired was not picked up during the original hand-in evaluation. I asked them to get the manager to phone me and explain to me what the problem is, but to no avail. The report says that they must reload the BIOS, however, this was confirmed to be correct twice before by Matrix Warehouse and by the initial laptop inspection. This answers leads me to draw the following conclusion: Partserve could not find a problem with my laptop but since I asked them to relook at the problem, they will now say that the Bios needs updating and charge me for that - due to the various inconsistent answers I received in my feedback, I cannot trust Partserve or anything that they do or say. Too many contradictions in the feedback points to the fact that either they do not know what they are doing or somebody is lying. It is nearly a month since I handed my laptop in for the first time and the matter has not been resolved or conclusively explained to me, neither did any manager phone me back when I asked to escalate the matter. Based on the aforementioned I am deeply disappointed with the terrible service I am receiving from Partserve.</p>