HORRIFIC SERVICE

I sent in a printer to be assessed and repaired by PartServe Linbro Park. Firstly, this printer is our main source of income. it took 6 days to assess not 3-5 days as stated and I had to chase them, 6 days. Then they quote you and state they cannot start repairs without you paying UPFRONT. You pay and then ask the obvious question: when do I get my printer back? I get told they are moving their HO from Europe to Dubai so their first delivery for spares it at the END OF NOVEMBER - 26 days to just get the parts then they have to put them into the printer but I can logically assume there are printers before mine, so a longer wait. This should have been conveyed to me before pushing me to pay not after I have paid. PartServe hold the monopoly for Epson repairs, you cannot go anywhere else. The service is horrific. Should competition be allowed they'll go out of business. PartServe were deceptive, intentionally so.