Good service in the end

Frustrated initially, but, after intervention by Hello Peter, super experience. After A 14 day delay with no effective communication, I was contacted, telephonically, by Rene His**** of Partserve. the printer was repaired, twice daily communication thereafter by telephone, as opposed to, what appeared to be AI generated emails. All sorted, printer collected the next day, with follow up calls to make sure all was fine. Absolutely super service in the end. Partserve can be proud of Rene His****'s customer care, and, of course, the repair department. If not for the lack of up front communication, 5 stars would have been submitted.