EB
Eden-Bryan Barnes

1 reviews | Active since Oct 2011

30 Aug 2022, 15:25

Faulty MSI Laptop

I have never had to deal with this much stress from 1 company. I've taken my under-warranty faulty MSI laptop to them whereby the faults were non-functioning HDMI, blown board according to them, a weak battery, and a secondary fan not working at all. This all was to be resolved within a few days however it took 1 month. I retrieved the laptop to only find that the issue hasn't been addressed and took it back 2 months later I collected the unit and it's still not repaired. 3 months of stress which ranged from explaining to different staff issues. Calling in to find out what the status of the repair is with loads of promises of delivery dates that weren't met. I have provided clear photographs and screenshots of the problem and they still weren't able to fix it. So to save yourself a massive headache be sure this is the kind of company you want to deal with. I spoke with another customer on collect that experience near the same problems and this was only her printer which has been booked in twice for the same issue and mounts to a 3 month period as well.

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