Extremely poor communication and unreliable service

I am extremely disappointed with PartServe Channel Support. I sent my laptop for repair under warranty because it was not charging. The process was frustrating from start to finish: The initial estimated repair timeline of 2–3 business days was exceeded without clear updates. Communication was slow and inconsistent, forcing me to chase updates multiple times. The unit was returned with a “no fault found” status, but the laptop still does not charge. Despite being under warranty, there was no urgency or proper follow-up on a clearly malfunctioning device. Overall, the lack of transparency, delayed responses, and unresolved repair issue show unprofessional and unreliable service. I do not recommend PartServe for warranty repairs.