Extremely Bad Service

Part serve has my laptop for for 2 weeks. Here is my situation

Booked in MSI Laptop and described I wanted the following done:

> Laptop switches off during Gaming. > I have re-setted the my password for windows log in and want them to re-set the password. You know it was 1:00 in the morning and the following day I totally forgot what it was. > Fix the screen ember at lower left corner. Not a major problem, but while they have it..why not

On the 4th day I emailed them what is the status. On same day they requested password. I emailed them the copy of my quote and email correspondence detailing to them that I do not have the password.

day 5 6 and 7 goes by and they are still requesting password. I had to scold them and state that I do not have the password.

Day 11 I receive a quote that they will need to format the machine.

Day 14 I still have not heard any news from Partserve after numerous emails. How on earth can it take a company to resolve such a simple issue. I don't even care if they resolve it. I just want the machine back in my possession of which they simply refuse to give back to me as they state the techs are still assessing. 14 days and you are still assessing or spinning other stupid excuses. I do not know how this company still stand and I urge to not make use of their services. They are unfortunately the only distributors of lenovo and MSI parts but not take your machine to them directly.

Should your current service provider say that they need to book in partserve..you refuse and let them obtain the parts from partserve. This is by far the worst service I have had from any company let alone an IT company. Please people.. as we need our machine to function everyday, I urge you not to use their services. Judging by all the other hellopeter.com reviews these people don't give a damn about their company identity. Don't make the same mistake I did