EPSonL220 Ink tank and Partserve

I have an Epson L220 ink tank printer which started reporting A printer's ink pad is at the end of its service life. Please contact Epson Support." I was told that PartServe is the service agent for Epson in SA so I contacted them about the problem. I was told that Partserve does sell the Waste Ink Pads and was given a price. I went over and bought 2 cos it is a distance from me. On-one at Partserve ever mentioned that this requires the printer to be brought for the Waste Ink Pad counter to be reset. Nor can they give indicate how much it will cost to do this software reset of this Waste ink pad counter. REALLY!!!