Empty promises

I have never had more frustrating experience with a service providers than with Partserve and Channel Support and of course Lenovo the original manufacurer of my note book. The notebook was handed in to Partserve on the 27th of January 2021 for a software problem and the replacement of the keypad on the machine. To date, the keypad cannot be replace for whatever reason by either Partserve or Lenovo and all I am hearing week after week is, "We are waiting for the part".