DO NOT EVER HAVE YOUR LAPTOP SENT TO PARTSERVE!!

Do not ever buy from Acer or get repairs done by Partserve!

My work laptop, an ACER PREDATOR malfunctioned over the December holidays. I phoned Acer on 1 Jan 2020 asking them if the laptop's warranty is still active and how long it will take to to have the laptop repaired. They had advised that the laptop is under warranty and that warranty repairs take 10 to 15 working days.

I have made it know it Acer that this is my work laptop, and because I am an interior designer and use software like Revit and CAD, I need the laptop to be fixed ASAP!

The malfunction was with the motherboard, and parts need to be ordered from overseas. The arrival of the part took a little longer than expected, but to my horror I found out that the wrong part was ordered and no one seemed to give a ****.

I later found out that Acer outsources their warranty repairs to PARTSERVE, to which I must say is the most useless and pathetic company on this earth. The company that was helping me the repair phoned every day to get updates and PARTSERVE just never gave a ****. Eventually out of absolute frustration I phoned them myself, only to have no one take responsibility but also to have the phone put down in my ear... and I phoned multiple times. Horrific service.

Later I was informed that the part was order again and would arrive on 27 Feb 2020 and the laptop should be ready for collection 02 March 2020. Guess what? On 02 March 2020 I found out that the wrong part was ordered yet again.

It has been TWO MONTHS SINCE THIS LAPTOP WAS BOOKED IN FOR REPAIRS!!!!

ACER and PARTSERVE are absolutely useless and their service is horrific.

National Consumer Commision here I come!

STAY AWAY!!