DO NO BUY LENOVO AS PARTSERVE IS THE ONLY REPAIR CENTER

Whatever you do DO NOT BUY LENOVO, Partserve is the only repair & service center in Cape Town & it is honestly the worst service I have ever come across.

I booked in my laptop last year 18.10.21 & for a protruding faulty charging port. They did the quote, which wasn't cheap at all, & they refused to continue with the job & give me an ETA until I do the payment, which I did immediately. Here I am 3months later & I still don't have a fixed laptop or ETA for my repair. Countless calls, countless emails, countless requests, only to be told 2months later that they can not find the part & have to now order it from another supplier & I have to pay an additional R300 & and to date i still have no ETA. I just don't understand how you quote & make a customer pay when you don't have the part in stock or have at the very least a definite ETA.

I am very disappointed & will never buy another Lenovo again as Partserve is unfortunately the only repair/service center for them & this is not my first incident of this nature with them.