Disgusted

A few weeks ago I sent an email with an inquiry about an adding machine I needed to repair.

I got a response asking for the printer details and what the problem was. Clearly the consultant did not read my initial email.

I then sent the details with a picture of the machine. There was no response.

I sent a further email and was told the inquiry had been escalated and as soon as a response comes through I will be informed accordingly.

Last week I received an email stating that the inquiry was with them for too long without a response so the matter was closed.

I then sent an email in response to that since I still await assistance on my inquiry. Still no response.

It is so sad that this is the service we are exposed to and businesses then complain that they are not doing well.

Such a simple request yet there's not a single person who can give me a response. Just to let me know whether or not you are able to repair my little adding machine or no