Disgraceful service + bad communication = very unhappy client!

<p>I took a Lenovo laptop in to PartServe for assessment as liquid was spilled. They instructed me that they'll send me a quote and after the quote is paid, the repair will take 2-3 days. This was on 14/07/2017.</p> <p> </p> <p>By 18/07/2017 I had no feedback so I enquired. I was then told they're assessing the unit. I received a quote on 21/07/2017 which I promptly paid and was told parts will arive mid Sept after my phone call to them! Obviously not happy as they should've told me this to start with, I instructed them to escalate the matter. I follow up again on 25/07/2017 to be told they're awaiting parts! On 28/07/2017 this gets escalated further. I called and emailed every day since then and every time I was told it's awaiting parts.</p> <p> </p> <p>On 31/07/2017 we were told the parts had arrived (after I had to call again) and it'll take 2-3 days to replace the parts. I get the machine back on 03/08/2017 to find the parts were replaced and the machine had been formatted and reloaded without my consent. I KNOW they state that they are not responsible for data but surely they should communicate this as now all the data on the machine is missing!? This included a book that was busy being written AND all emails etc. It's not on!</p> <p> </p> <p>It was the first time I used PartServe and it was the last time I used PartServe. THAT is not customer service and I will ill-advise everyone I know and post on all social media platforms about the incompetence they showed during this ordeal!</p> <p> </p> <p>Regards,</p>