1 reviews | Active since Mar 2013
Director has no Integrity and will not admit their Error
I went in to collect 2 separate laptops, I understood that because the quotation to repair was not accepted a diagnostic fee was levied. In the email sent to me by part serve, it stated R325.
When I get to partserve I get told no sorry it is R372.75 as the amount in the email is ex VAT. But nowhere in the whole body of the email did it state that the R325 was ex-vat.
So instead of admitting you as a company, you made a clerical error the director outright refused to acknowledge the mistake and told me no the totals are always ex vat.
All I know is you have lost a loyal client and I will make sure every person I know in my IT field will know the lack of integrity Partserve Directors have, Instead of admitting you as a company made an error you treat your customer in such a disrespectful manner. You didn't even have the integrity to come talk to me to my face. You sent your staff who are amazing to do your dirty work. You do not deserve staff like this.
We will reverse the VAT amounts for these units. Please take note that all our quotes are done excluding VAT. The Directors would have no problem to come down to see you if requested, but unfortunately they are stationed in Johannesburg and not in our Cape Town office.
We apologize for any inconvenience caused.
We will reverse the VAT amounts for these units. Please take note that all our quotes are done excluding VAT. The Directors would have no problem to come down to see you if requested, but unfortunately they are stationed in Johannesburg and not in our Cape Town office.
We apologize for any inconvenience caused.
Partserve got in contact with me, in regards to the above review.
To make some corrections to the review, The staff member indicated to me that the director was the person they spoke to, this was the branch manager.
I would like to thank Rena for calling me, and understanding my frustrations with the situation, and informing me that they will get hold of their webmaster to correct the mistake in their automated email system.
Unfortunately, you are not able to revise reviews, So I wish to say that, Rena has saved the relationship and I will continue to use Partserve as a supplier to repair my devices.
Partserve got in contact with me, in regards to the above review.
To make some corrections to the review, The staff member indicated to me that the director was the person they spoke to, this was the branch manager.
I would like to thank Rena for calling me, and understanding my frustrations with the situation, and informing me that they will get hold of their webmaster to correct the mistake in their automated email system.
Unfortunately, you are not able to revise reviews, So I wish to say that, Rena has saved the relationship and I will continue to use Partserve as a supplier to repair my devices.