SS
Samantha S
1 reviews | Active since Mar 2012
24 Apr 2024, 14:37
DELAY WITH REPAIR & UNABLE TO SPEAK TO ANYONE - PARTSERVE WARRANTIES JHB
We booked a laptop repair via a 3rd party a week & a half ago I have a job ref & have been trying to get updates without any success. Getting a hold of the warranty team or a manager is almost impossible. You guys are authorized Lenovo agents! How is it that we can go 10 days & still no concrete feedback on a repair. I note many other customers have indicated the same thing... How are you guys still agents?? You surely have an SLA. We were advised repairs take approx 4 days.
Kindly call me as I have received no guy from supposed escalation of queries
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PartServe Channel Support's replyOfficial
24 Apr 2024, 16:03Hi Samantha
Thank you for your review, I believe our warranty customer service manager has been in contact with you and has been in contact with your 3rd party who has been getting all the updates on this device. She will keep you informed of the status of your device until it is ready.
Thank you for your review, I believe our warranty customer service manager has been in contact with you and has been in contact with your 3rd party who has been getting all the updates on this device. She will keep you informed of the status of your device until it is ready.
PartServe Channel Support's reply24 Apr 2024, 16:03
Official
Hi Samantha
Thank you for your review, I believe our warranty customer service manager has been in contact with you and has been in contact with your 3rd party who has been getting all the updates on this device. She will keep you informed of the status of your device until it is ready.
Thank you for your review, I believe our warranty customer service manager has been in contact with you and has been in contact with your 3rd party who has been getting all the updates on this device. She will keep you informed of the status of your device until it is ready.