Customer service horror story

Absolutely terrible service from start to finish, no customer support. They took payment for a back ordered part and then took 5 months to receive the part and undertake the repair. In the interim there was no communication unless I called or emailed first. The original repair date period was initially given as 4-6 weeks and the goal post continually shifted and the dates changed without warning or reason and eventually 5 months later I finally have my Epson projector back. I asked numerous times to speak to a manger, that never materialised and not once did anyone offer any kind of apology or help other than to palm the matter off as an escalation to a different department.

I am shocked at how badly this company treated me and I would not recommend anyone using them, it begs the fact as to why these top brands have partnered with them as their support channel and customer facing recommended repairs supplier.