Bad service Partserve Cape Town

I purchased a laptop through Evetech, although warranty issues go through Part Serve. Booked the laptop in 4 weeks ago, and it is still not repaired. I received a "ready for collection" email in week 4, and when I got to the branch, I was informed it was a system error and they could still not confirm what the issue was with the laptop or when the ETA for collection will be. Took them a week to first correct the warranty period, which was incorrect on their system, not sure if this as EVETECH's mistake or theirs, but either way, it is unacceptable!