Bad Service

They sold me a replacement ink pad for my printer and delivered the incorrect one and when I told them about it they refused to replace it and said that I was suppose to take it to the supplier that repairs' Epson printers because of a code that must be punched in. My question is "Why would you sell the replacement pad to a customer if she is suppose to send it away. Also why must you send your printer away just to replace an ink pad" Be careful and question first.