1 reviews | Active since Jul 2025
BAD Service
This is a complaint regarding the poor handling and unprofessional conduct experienced with PartServe concerning a plotter unit booked in on behalf of one of our retail clients.
The unit was sent to PartServe for assessment and quotation. After the client declined the quotation due to cost, the unit was returned to us. Upon eventual collection by our client, it was discovered that a critical component — the Continuous Ink Supply System — was missing.
We promptly informed PartServe of this issue. The response we received was both dismissive and unacceptable. We were told that an internal investigation had been (within afew hours) conducted and that there technician claimed the part had been returned. No further accountability was taken, and no resolution offered.
This has resulted in our business absorbing a cost of over R1,000 to replace the missing part — simply to maintain the integrity of our service to our client. We did everything expected of us as a service partner: safely transporting the unit, managing client expectations, and ensuring proper communication throughout. The same cannot be said for the service received from Part Serve.
What’s more troubling is the unprofessional attitude displayed by Part Serve management. After raising legitimate concerns and demanding accountability, I was spoken to in a demeaning manner and had the phone call terminated abruptly, with no attempt to resolve the issue amicably (granted i did use the F word out of frustration - because these huge companies just done care about the small players) .
This conduct is not only disrespectful but detrimental to the reputation of your business and ours.
Due to the missing parts, I’ve now had to order replacements online at my own cost—amounting to nearly R4000. I’m willing to absorb this cost, not because I’m unconcerned about the money, but because we pride ourselves on being reliable and accountable. What frustrates me most is that while we, as the reseller, deal directly with the public and our reputation is on the line, your team appears unconcerned.
The backlash is falling on us—not you. I want to be clear: this isn’t just about the money. It’s about principle and trust. I will make sure this issue is known across every relevant social media platform—not out of malice, but to hold all parties accountable and to ensure others are aware of our side of the story.
Trust that I will make my point.
Due to the missing parts, I’ve now had to order replacements online at my own cost—amounting to nearly R4000. I’m willing to absorb this cost, not because I’m unconcerned about the money, but because we pride ourselves on being reliable and accountable. What frustrates me most is that while we, as the reseller, deal directly with the public and our reputation is on the line, your team appears unconcerned.
The backlash is falling on us—not you. I want to be clear: this isn’t just about the money. It’s about principle and trust. I will make sure this issue is known across every relevant social media platform—not out of malice, but to hold all parties accountable and to ensure others are aware of our side of the story.
Trust that I will make my point.