Appalling service from PartServe for Lenovo and Pinnacle

<p>A Lenovo laptop has spent a month of its guarantee period having a whole lot of nothing being done at PartServe who seem to be keeping the laptop hostage.</p> <p>All that was wrong with it was that it wouldn't burn to CDs so we thought varsity holidays were a good time to get the repair done. After all, the paper I signed at Pinnacle, who sold me the computer through an initiative of Stellenbosch University, mentioned a two-day turnaround.</p> <p>I asked for the computer back after a week but then it was too late - "unit under assessment" was the best I got via the hassled people at Pinnacle. </p> <p>Sometimes the message from PartServe (when they can be got hold of) is that the battery is not charging - there was never anything wrong with the battery.</p> <p>I am told they don't keep parts on their premises, so once the possibly maybe get round to identifying a fault, they have to get the parts couriered to their workshop. This is a very popular laptop - should they not keep parts? Is this a way to run a business?</p> <p>I am also not impressed with Lenovo which uses PartServe as its authorised agent. Use someone efficient and responsive please! I don't want to use up the guarantee period by having the computer being "fixed".</p> <p>Still waiting for that laptop!</p> <p>For the record, the repair reference (CSO) number is 198678. Not that PartServe Cape Town will see this or care...</p> <p> </p>