1 reviews | Active since Mar 2019
A frustrating business to deal with....expensive, slow and no customer service. AVOID!
It is so painful dealing with P****rve as: 1. They are very expensive 2. It takes months to get anything fixed 3. Their communication is terrible.
Unfortunately as they have no competition we are forced to take our Epson printers to Partserve to be fixed. Usually they can't fix them as just say it's uneconomical, so unless the printer is in warranty we usually don't even bother asking them to look at it. When a printer is in warranty you will wait minimum 6-8 weeks, so we just go ahead a buy a new one as they will sit with your broken one for months. When you try and phone the Mt Edgecombe branch you speak to staff in Joburg who never know what is going on. It is near impossible to speak to anyone in Durban. Likewise, impossible to complain to anyone as they won't let you speak to a manager.
It is just all round terrible service and sadly I've been stuck having to use them for years due to the lack of any competition. Over the years nothing has improved. Do NOT use if you have any alterative in your area.
I think you have to be honest and tell people you don't keep any stock of any parts - in all the years I have been bringing my Epson and Cannon printers/scanners, the parts have always had to be ordered.
Your ordering times are VERY lengthy and you should tell customers expect 6-8 weeks just to get the parts in stock, then another 1 week to be fixed. So not to expect your printer/scanner back before 2 months.
I think you have to be honest and tell people you don't keep any stock of any parts - in all the years I have been bringing my Epson and Cannon printers/scanners, the parts have always had to be ordered.
Your ordering times are VERY lengthy and you should tell customers expect 6-8 weeks just to get the parts in stock, then another 1 week to be fixed. So not to expect your printer/scanner back before 2 months.