Very poor service

I ordered a product on 30th Jan. I contacted Partners the same day to follow up on my delivery. It took forever to get through to their 'call center" I had to phone back several times. I was then told that their stock would arrive the Friday. It is now Monday and I have still not received my product. I contacted their 021 - *** number several times and was put through to music on hold immediately and waited another 15 minutes. I was then told that they have problems with their Supplier. This immediately raises a red flag. I paid over R1000 for a product of which I have not received. I emailed them 3 times and received 3 ticket numbers. Too date no one has contacted me. They advertise that they have in stock when in fact they do not. Who on earth order equipment online when there is no stock ? I have now asked for a refund. Not sure when I will receive my money back but I am still in shock with the poor service. This has been an awful experience.