Based on recent customer reviews, Partners Hair Design is facing significant customer experience challenges across both salon and online operations. Customers consistently mention concerns around staff professionalism, product knowledge gaps, and perceived inconsistent treatment of clients. A recurring theme involves unresolved online orders, with shoppers describing unanswered emails, missing deliveries, and difficulty securing refunds. Salon visitors raise issues with service quality, pricing discrepancies versus advertised specials, and uncomfortable interactions with stylists. A smaller positive voice highlights trustworthy online service and competitive pricing, suggesting pockets of strong delivery exist.
TrustIndex
2.7
NPS Score
0
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About Partners Hair Design
What do customers say about Partners Hair Design?
Based on recent customer reviews, Partners Hair Design is facing significant customer experience challenges across both salon and online operations. Customers consistently mention concerns around staff professionalism, product knowledge gaps, and perceived inconsistent treatment of clients. A recurring theme involves unresolved online orders, with shoppers describing unanswered emails, missing deliveries, and difficulty securing refunds. Salon visitors raise issues with service quality, pricing discrepancies versus advertised specials, and uncomfortable interactions with stylists. A smaller positive voice highlights trustworthy online service and competitive pricing, suggesting pockets of strong delivery exist.
Is Partners Hair Design trustworthy?
Partners Hair Design has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. They reply to 13% of negative reviews, typically within 168 hours 37 min. Hellopeter has tracked Partners Hair Design across 89 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2022
Extremely Disappointing Service and Failure to Address a Defective Product
Extremely bad service and a complete lack of accountability. I ordered a hair mask online and received it on 3 October. When I attempted to use it on 4 October, I immediately noticed that something was not right with the product. The consistency was unusually creamy, and there were small black particles throughout the mask. I tried using a small amount to see whether the particles would dissolve, but instead, the product turned my blonde hair extremely yellow. It took **three washes to remove the substance from my hair**. I immediately contacted customer support via email on 4 October and have since attempted to reach them multiple times via their landline, without success. To date, I have received absolutely no response. What makes this situation even more concerning is that I took the initiative to contact the manufacturer directly, who confirmed that the product may be from a defective batch. As a customer, I find this unacceptable. When a customer receives a product that appears defective and experiences an adverse result from using it, the least one should expect is professional communication, assistance, and accountability. Instead, I have been left without a response or resolution despite making several attempts to contact the company. It is incredibly disappointing to see such disregard for customer concerns, especially when the product has the potential to affect the condition and appearance of someone's hair. I purchased this product expecting it to be safe and suitable for use, not to be left dealing with the consequences of a potentially defective product. I am extremely dissatisfied with both the product and the service received. Customers deserve better communication, proper quality control, and a company that is willing to take responsibility when something goes wrong. I would not recommend purchasing from a business that fails to respond to legitimate complaints or provide customers with the assistance they deserve.
1 reviews | Active since Oct 2022
Extremely Disappointing Service and Failure to Address a Defective Product
Extremely bad service and a complete lack of accountability. I ordered a hair mask online and received it on 3 October. When I attempted to use it on 4 October, I immediately noticed that something was not right with the product. The consistency was unusually creamy, and there were small black particles throughout the mask. I tried using a small amount to see whether the particles would dissolve, but instead, the product turned my blonde hair extremely yellow. It took **three washes to remove the substance from my hair**. I immediately contacted customer support via email on 4 October and have since attempted to reach them multiple times via their landline, without success. To date, I have received absolutely no response. What makes this situation even more concerning is that I took the initiative to contact the manufacturer directly, who confirmed that the product may be from a defective batch. As a customer, I find this unacceptable. When a customer receives a product that appears defective and experiences an adverse result from using it, the least one should expect is professional communication, assistance, and accountability. Instead, I have been left without a response or resolution despite making several attempts to contact the company. It is incredibly disappointing to see such disregard for customer concerns, especially when the product has the potential to affect the condition and appearance of someone's hair. I purchased this product expecting it to be safe and suitable for use, not to be left dealing with the consequences of a potentially defective product. I am extremely dissatisfied with both the product and the service received. Customers deserve better communication, proper quality control, and a company that is willing to take responsibility when something goes wrong. I would not recommend purchasing from a business that fails to respond to legitimate complaints or provide customers with the assistance they deserve.
1 reviews | Active since Feb 2020
Best haircut and color in 35 years!
Had the best haircut and hilites in 35 years! Dominique highly recommend. There is nothing worse when you decide to cut your hair from long to short and people coment! "What have you done to your hair?" And instead say "you should have done this..long time ago! " HIGHLY RECOMMEND
1 reviews | Active since Feb 2020
Best haircut and color in 35 years!
Had the best haircut and hilites in 35 years! Dominique highly recommend. There is nothing worse when you decide to cut your hair from long to short and people coment! "What have you done to your hair?" And instead say "you should have done this..long time ago! " HIGHLY RECOMMEND
1 reviews | Active since Apr 2023
Very happy with my online order & service
Had such a good experience with Partners Hair Design Online. To be honest, I was a bit sceptical when I saw some of the reviews but wanted to try it, as their pricing is really good. Luckily, the worry was completely unnecessary. I placed an order on Wednesday and it arrived on the following Monday, everything in order. Thank you so much!
1 reviews | Active since Apr 2023
Very happy with my online order & service
Had such a good experience with Partners Hair Design Online. To be honest, I was a bit sceptical when I saw some of the reviews but wanted to try it, as their pricing is really good. Luckily, the worry was completely unnecessary. I placed an order on Wednesday and it arrived on the following Monday, everything in order. Thank you so much!
1 reviews | Active since Jun 2026
Happy Customer! #Jenette(Online Division)
#Shoutout to Jenette @ Partners online division! She was so sweet, had actual phone etiquette(which is hard to find lately) she explained everything clearly, she honestly assisted me to the best of her ability and I truly appreciate that. She insured I got my Silver Bullet Flat Iron 2 days earlier than expected and I was hesitant to buy this online, but I couldn't be happier! This has exceeded my expectations. Everything was incredibly easy, and the build quality is premium. Fast and secure delivery literally 5 stars!
1 reviews | Active since Jun 2026
Happy Customer! #Jenette(Online Division)
#Shoutout to Jenette @ Partners online division! She was so sweet, had actual phone etiquette(which is hard to find lately) she explained everything clearly, she honestly assisted me to the best of her ability and I truly appreciate that. She insured I got my Silver Bullet Flat Iron 2 days earlier than expected and I was hesitant to buy this online, but I couldn't be happier! This has exceeded my expectations. Everything was incredibly easy, and the build quality is premium. Fast and secure delivery literally 5 stars!
1 reviews | Active since Jan 2026
ANGRY AND HUMILIATED
Good day, I'd like to express my extreme disappointment with partners hair design in Cavendish square. I always bring my 4year old daughter for a fringe cut. Two months ago, we went for a fringe cut and the lady kindly told me that I need to change the shampoo I'm using as my daughter has a scalp issue. I was aware of this. I later went on the 5th January 2026 and a different lady refused to help us. She looked at my daughters hair, didn't say anything. She then called her colleague, looked at my daughters hair, walked away and started talking amongst themselves. My husband and I looked at each other like what's going on. Few minutes later they say that they cannot assist due to my daughters hair being infested with nits! WHAT??? I'm a pharmacist I know what nits is, they are bumpy, round and sticks. she would have been scratching her head, it would have been itchy. I told then she has a dandruff issue. They refused. They told me to check with a chemist. I told them I'm a pharmacist I know its not nits. Anyway despite the fact that I know what nits is I went to Carltons to get a second opinion, they confirmed it was not nits. i also went to Nu Pharmacy they also confirmed. I ALSO went to another hair salon and another person ALL CONFIRMED DANDRUFF. When I approached the lady at partners, she badmouthed Carltons!!! Said they don't know what they doing?! How unprofessional???!!!!!!Carltons was unfortunately booked but I was helped by a kind lady at Edge for Women at Cavendish eventually and I will NEVER go back to Partners. I've never felt so humiliated ever in my life. And please do your research on the difference between NITS and DANDRUFF!!!!!!
1 reviews | Active since Jan 2026
ANGRY AND HUMILIATED
Good day, I'd like to express my extreme disappointment with partners hair design in Cavendish square. I always bring my 4year old daughter for a fringe cut. Two months ago, we went for a fringe cut and the lady kindly told me that I need to change the shampoo I'm using as my daughter has a scalp issue. I was aware of this. I later went on the 5th January 2026 and a different lady refused to help us. She looked at my daughters hair, didn't say anything. She then called her colleague, looked at my daughters hair, walked away and started talking amongst themselves. My husband and I looked at each other like what's going on. Few minutes later they say that they cannot assist due to my daughters hair being infested with nits! WHAT??? I'm a pharmacist I know what nits is, they are bumpy, round and sticks. she would have been scratching her head, it would have been itchy. I told then she has a dandruff issue. They refused. They told me to check with a chemist. I told them I'm a pharmacist I know its not nits. Anyway despite the fact that I know what nits is I went to Carltons to get a second opinion, they confirmed it was not nits. i also went to Nu Pharmacy they also confirmed. I ALSO went to another hair salon and another person ALL CONFIRMED DANDRUFF. When I approached the lady at partners, she badmouthed Carltons!!! Said they don't know what they doing?! How unprofessional???!!!!!!Carltons was unfortunately booked but I was helped by a kind lady at Edge for Women at Cavendish eventually and I will NEVER go back to Partners. I've never felt so humiliated ever in my life. And please do your research on the difference between NITS and DANDRUFF!!!!!!
1 reviews | Active since Dec 2023
Partners hair design tokia
I’m utterly disgusted with the integrity of the staff of Partners hair design in Tokai. So I bought a silver bullet hot brush at the branch in Waterfront then I got a complementary wash and blow to show me how to use it in which I know how to use I then decided let me take my mother. When I got there(Tokia Partners) I then said I’m here for my appointment in which I made, lady at front desk knew actually who I was and she wanted to continue then suddenly a lady called her and they exchanged some words more like the lady(stylist) told the front lady something and the front desk lady comes back and ask me to come back later..I then asked her why she didn’t have an answer and told me u also 5 mins earlier..mind you if you have an appointment you have to be on punctual. I then proceeded to do what I needed and took my mother back 5 mins later and kept checking up on her. When came back my mothers hair didn’t even look like it was washed the lady flat around around the front part I then asked my mother didn’t they flat hair her hair the stylist then said no she did ask my mother said no in which my mother never said anything. The fact that they treat people according to their skin color says a lot about the staff mind you me the stylist didn’t even care to clean the hot brush and put it away just like that-workin in finance iv learned and was also taught by my mother that when you work with people you treat everyone accordingly no matter how the look or what they have on the same way others can pay for the services that sucks so can I. The staff needs to learn that you not doing the customers a favour, it’s your job and you choose it.
1 reviews | Active since Dec 2023
Partners hair design tokia
I’m utterly disgusted with the integrity of the staff of Partners hair design in Tokai. So I bought a silver bullet hot brush at the branch in Waterfront then I got a complementary wash and blow to show me how to use it in which I know how to use I then decided let me take my mother. When I got there(Tokia Partners) I then said I’m here for my appointment in which I made, lady at front desk knew actually who I was and she wanted to continue then suddenly a lady called her and they exchanged some words more like the lady(stylist) told the front lady something and the front desk lady comes back and ask me to come back later..I then asked her why she didn’t have an answer and told me u also 5 mins earlier..mind you if you have an appointment you have to be on punctual. I then proceeded to do what I needed and took my mother back 5 mins later and kept checking up on her. When came back my mothers hair didn’t even look like it was washed the lady flat around around the front part I then asked my mother didn’t they flat hair her hair the stylist then said no she did ask my mother said no in which my mother never said anything. The fact that they treat people according to their skin color says a lot about the staff mind you me the stylist didn’t even care to clean the hot brush and put it away just like that-workin in finance iv learned and was also taught by my mother that when you work with people you treat everyone accordingly no matter how the look or what they have on the same way others can pay for the services that sucks so can I. The staff needs to learn that you not doing the customers a favour, it’s your job and you choose it.
1 reviews | Active since Mar 2024
Horrible customer service
I have placed an order on the 19th of December, the order doesn't show on the tracking. I have sent multiple emails as well as a DM on TikTok no response. I want my refund. I have sent proof of payment and requested a confirmation of order. They had not responded
1 reviews | Active since Mar 2024
Horrible customer service
I have placed an order on the 19th of December, the order doesn't show on the tracking. I have sent multiple emails as well as a DM on TikTok no response. I want my refund. I have sent proof of payment and requested a confirmation of order. They had not responded