Poor experience at Freedom hairdresser Kenilworth centre(Partners hairdesign)

Hi i got a coupon for a free shampoo and blowdry from Partners hair design after purchasing a flatirion . I chose to use the coupon at Freedom hairdresser in Kenilworth which is also part of the Partners hair design.What a waist of my time .the service at Freedom hairdresser Kenilworth was so un professional and cold.I think my hair looked better when i walked in there then when i left there.My hair was done by a young girl who i could clearly see was still a student and could not even hold the brush properly when she did my hair .i was very dissatisfied with the out come of my hair and will clearly not use the free coupons of Partners hair again.I think the service was poor because it was a free coupon and not a cash paying client.but the point i want to make is that you must give everyone a good expirience ,cause maybe next time that customer with the free coupon might become a regular client if treated well.