Disgusting service!!!!

Item: Partners Hair Design
Rating: 1

I am so disappointed and unhappy about the service I have received from partners hair design and their head office. I went to get my hair done at the V&A branch, I was quoted R1400 for an experienced stylist and then booked my hair for the next day. I went back to the stylist who assisted me and showed him an image of what I would like, he showed this image to other stylists and all said it will be beautiful, then told me my hair is going to be R1600. I asked him what it was for and he said my it’s the fee for experienced stylists, I said okay and I was there for 4hours. During the style, all the other stylists were telling him what to do and how to style. He seemed very unsure of what he was doing. At the end of the procedure my hair was different shades of yellow and white, my ends broken and co****. I paid and went on my way, I got in touch with Lewis Thomas who I understand is in charge of all the Partner hair design salons, I told him the story and he had the branch manager of V&A contact me. This branch manager Dominique was so rude over the phone, she doesn’t notice that right next to her a customer is being over charged and that they completely messed up my hair. You would think that managers lead by example. I then contacted Lewis again and said I don’t want to go do my hair at Partners as I don’t trust them, he said I need to go to the canal walk branch and get my hair fixed by someone there, so now I must travel to them, to get my hair fixed because they refuse to give me my money back. I called their head office today and spoke to the manager at the call centre, Lesley. She spoke to me like I was trash on the phone, screaming and telling me how she will not give me product to fix my hair almost in a “well what am I supposed to do” kind of tone. I called her back 5min later and said I will go back to Partners in Canal Walk and get my hair done by an experienced stylist but I want take home product so that my hair can get back to the way it was before I had them do my hair. She refused to even converse properly with me about my experience, she told me I can’t go to canal walk I need to go back to the V&A store, which is extremely far from where I live. This is not proper customer service or even how someone from a company head office should treat clients. And I wonder what the shareholders of this company would say when they find out what goes on in the stores. The call centre manager Lesley has no clue about what customer service is and the partners brand doesn’t know where their customers work and how the staff and employees of PARTNERS are damaging their brand themselves. Instead of understanding their customer and assisting in giving me my refund or at least then agree to give me product for home care after I agreed to go back, they are too consumed by their egos and arrogance

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