1 reviews | Active since Feb 2023
Worst after sales experience
This company has the worst after sales service. I signed on via another party and ended up with them. Getting my router etc was not an issue, it all started when I moved house everyone had a different turn around time. Left messages for the sales person and sent emails did not bother to return those calls. Eventually my Sim was delevered and it doesn't work. Took almost 2 days to get it working. A week later it stops working another grueling experience their support still waiting for feedback yet we pay for service. 48hrs later no connection and no update. I guess I'm supposed to call and ask for an update. I will not even get into their finance department I'll probably start plucking my eye***** out because even that department is none existant.
DO NOT USE THIS COMPANY!!!!!
We do apologize for this experience, this will be taken up with the sales manager as to why you did not receive a reply. Please do take note though that it is a fixed LTE service, meaning it cannot be moved or it renders the sim card unusable. The sim card is a third party sim and we are working at getting this resolved for your as soon as possible.
We do apologize for this experience, this will be taken up with the sales manager as to why you did not receive a reply. Please do take note though that it is a fixed LTE service, meaning it cannot be moved or it renders the sim card unusable. The sim card is a third party sim and we are working at getting this resolved for your as soon as possible.
As per your response that was not true. I ended up with no internet.
Yes the Sim is with a third party but I'm sure your team could give some type of update, am I the first to have my connection lost and no explanation?
Only when I ow up the next day I'm informed of the 24hr waiting period with the third party. And what's strange is that it was 24hrs later and then no further communication till this morning.
I got wifi for schooling and work. This has been downtime on our side. To say I'm frustrated is an understatement.
I have to get data for us to try and get work done yet we acquired your services.
As per your response that was not true. I ended up with no internet.
Yes the Sim is with a third party but I'm sure your team could give some type of update, am I the first to have my connection lost and no explanation?
Only when I ow up the next day I'm informed of the 24hr waiting period with the third party. And what's strange is that it was 24hrs later and then no further communication till this morning.
I got wifi for schooling and work. This has been downtime on our side. To say I'm frustrated is an understatement.
I have to get data for us to try and get work done yet we acquired your services.
I can assure you we are working on having this resolved for you, once again we do apologize for the experience.
I can assure you we are working on having this resolved for you, once again we do apologize for the experience.