FJ
Fiona J
1 reviews | Active since Jan 2019
19 Nov 2022, 10:14
Stay away from Paratus SA
Paratus after sales service is terrible. We have been without internet for days now, and whenever we phone, are told that the technicians do not know what is wrong and leave it at that. So we have to pay for no service? They advertise "Paratus SA, keeping you connected", should be "Paratus SA, NOT keeping you connected" Pathetic service delivery
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Replies (2)
Paratus SA's replyOfficial
21 Nov 2022, 12:49Good Day Fiona, thank you for bringing this to our attention, our client liaison has been in contact with you and has arranged a time to call and assist. Please accept our apologies for the inconvenience.
Paratus Team
Paratus Team
Paratus SA's reply21 Nov 2022, 12:49
Official
Good Day Fiona, thank you for bringing this to our attention, our client liaison has been in contact with you and has arranged a time to call and assist. Please accept our apologies for the inconvenience.
Paratus Team
Paratus Team
FJ
Fiona J's updateReviewer Update
25 Nov 2022, 13:43Thank you so much. Michael Sparks from Paratus contacted me, a technician was sent out to repoint the satellite dish and our internet is working at a 100% again!!
FJ
Fiona J's update25 Nov 2022, 13:43
Reviewer Update
Thank you so much. Michael Sparks from Paratus contacted me, a technician was sent out to repoint the satellite dish and our internet is working at a 100% again!!