HP
Heloise P

1 reviews | Active since Mar 2009

18 Jul 2022, 15:54

Paratus SA - Slow internet

Please don't waste your time and money on this internet provider. Initially everything worked very well, but for the last couple of months it seems as if there is a huge bandwidth problem. I signed up for the 30Mbps/5Mbps option. Speedtest.net will indicate a download speed of +-27Mbps when I run the test, but in reality you will battle to stream a 480P video without continuous buffering.

Also won't elaborate on the hugely negative impact this has when trying to work remotely and when attempting to stay connected to MS Teams meetings.

As far as the backup support service goes.. Not sure how many times I have to tell them that the problem is not related to multiple devices streaming in my household.

Maybe now is a good time for them come clean about the lack of bandwidth they have available for sharing between all of their users. They've oversold and now they cannot deliver. (tends to happen when money is more important than clients.)

As a side note: I live in a small remote village and ALL of the users (more than x20 households if I recall correctly) are all complaining about the same thing, so it's not just me.. Even the person that sold us this package has moved on to another service provider, says it all I think. R1649 a month wasted. Might be a good time to get a petition going.

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