Paratus SA aftersales service is the pits, and does not worry if the client can use their product or not

We have a 24-month contract with Paratus SA. We however only have intermittent internet. I have been trying to get this resolved for months now. Each time I contact their support center, I get told that we need to pay for a technician to come out to the site to "re-align the dish." We have not moved or touched the dish, so why would it need to be re-aligned> Satellite internet is not cheap, and we are more off line than on-line. I have asked for our account to be credited with the amount of times it is off, and use the credit to send someone out to have a look at the issue, but am now getting ignored. A technician was out on site last year in November, to do this re-alignment, and now according to Paratus's support team, the dish has been losing signal since November last year, Is it just me, or is something fishy here? Their after-sales service is absolutely terrible!! I do not recommend them at all!