Simply disgusting!!!

ZERO stars... hundred of people and businesses are affected by an apparent no-toxic gas leak at Hetzner data centre in Cape Town. Our website and email has been down since at least 18 August (I suspect it might be a day or 2 prior to that). The live chat on their website is down, they set the status of any ticket I log on the client portal to resolved when absolutely nothing has been resolved. The live chat on the client portal is not operational. Since my website is down I am unable to receive business communications critical to the functioning of my business. I can send emails (and have sent numerous emails to every department at Paradigm) and copy my alternate email, but have not received a response from anyone. The address on their website is apparently no longer occupied by them. The telephone number listed on their Facebook page is out of service. They've posted intermittent updates on their Facebook page about this fiasco but have subsequently closed comments and have discontinued updating people on the status of this problem. I cannot tell you how frustrating it is to not be able to have any contact with a non-functioning company that you trusted with your company's online presence!!! Simply disgusting!!!