Pondodox service center

I called in to make an eenquiry about their process as i needed an assessment for my TV,from the first day making contact,i was told to send an email and i will be sent all the relevant information i need for an assessment.Day 1 passed l,i called in again the 2nd day which was on the 9th of January 2023.The lady i talked to you could hear that shes looking for the email on her side then told me she'll send banking details because i have to pay first then il recieve a call from their technician to set up date and time for them to come.It went quite for 2 weeks,i called in again and i asked how long it took to get a call from a technician the lady i was connected to said two days then asked me who helped me so she can transfer me to her to follow up.I was told she by the one iv been communicating with by email that shel find out why i havnt been contacted and told me she lost her emails because she had to login to a different PC,I should send her my email again,on the rensponse she asked me to send my address for the technician.I got a call while at work the following week on tuesday being told by the technician than he's 5minutes away from my place,i asked him how to come when we did not agree on a date and time ? I was told ill get a call prior to ur visit to set that up, He tok me he had another job close by so he thought to pass by aswel, i told him im at work n im off saturday,he agreed to come saturday but he'll give me call friday to confirm time, nobody called to do that.i waited.I gave them a call on the 6th of February ,the lady iv been talking to via email told me her technician tried calling me with no luck,i did not recieve a call friday nor Saturday i rep**** to her she told me that she'll find out what happened and get back to me ,i told her since they are not interested in providing a service they should rather refund me ,she told me she'll get back to me after escalating the matter to management.she disappeared as per usual,i wrote an email monday the 11th i was told the same thing shel find out and get back to me ,iv since been waiting for her to get back to me. All i want is my money back,they made it clear they do not need my business