Cheese Soup Swimming Pasta & 45min Waiting

Trade Route Panarottis: I probably have been here atleast a dozen times -Mainly for my two bous's plain area, but have never experienced such a disheartening service. Waited 45min for a meal that usually takes them 20min, (no apologies, no explanations), and though our waitress disappeared for that whole period and resurfaced by serving people that arrived after us, I couldn't even express my disappointment because she is heavily pregnant and appears exhausted. The cherry on top was that the spicy prawn & sausage pasta arrived appearing like a cheese soup (I have the sad pictures), it was basically pasta immersed in an ocean of cheese sauce. I was in disbelief. I told the manager who was a timid guy with saying pants. We had a language barrier but he kept agreeing to my request and the plate returned with added cheese. Today was such a shocking experience