You have lost us as customers.

We have been frequent customers at your branch at the new Watercrest Mall however our last visit was a total disaster. My daughter & son in law joined us on our recommendation, to have a meal after a movie on Tuesday night at 19:25 on 22 December. We were seated reasonable quickly by 19:30 and then the problems started! It took 20 minutes to order our drinks and then the waitron had to be reminded that we had asked for water & ice as well. Meals orders were taken at about 19:45. Finally our pizza's and paste's arrived but no cutlery? It was now 20:20. We were told that they were waiting for the cutlery to come out of the washer? It took another 5 minutes to get our knives and forks. At this stage we had not received the normal garlic & chilly sauces, these arrived several minutes later. The poor waitron was clearly trying to handle a bad situation as was the duty manager and both were very apologetic about the situation. We were not the only customers experiencing serious time delay problems. It had taken 1 and 3/4 hours to have 3 pizza's and a pasta. The duty manager requested my contact details so that the owner could contact me. As of today I have heard nothing!