Yes

We are visiting Panaroti's Randfontein every Sunday after church ceremony. The first few visits were without any complains. Our past 5 visits to Panaroti's Randfontein were disgusting and absolutely awkward. The aircon couldn't be put on because nobody knew where the control was. The windows were opened due to the aircon not working and the flees were enjoying our meals more than ourselves. I keep on getting SMS's from Panaroti's Randfontein informing me I have vouchers or points to claim. During one visit I requested about the messages received and was told to download the Panaroti's app. The app couldn't download and no waiter could assist me. I asked to see the Manager 3 times to assist me in downloading the app - I'm still waiting for the Manager. Our hot drinks we ordered once was not hot at all and we had to drink cold cappuccino. With every visit we ordered Tobasco sauce with the meal and the waiters brought us another "Wake to shake" sauce and claimed it was the same as Tobasco sauce. However, the next Sunday Tobasco sauce was available. Really? Our hot drinks were served with the saucers full of spilled cappuccino cream. Apologies were received and we had to be satisfied. Our servettes were used to clean the saucers and we had to ask for servettes when the meals were served. Disgusting!!!! During one visit we were seated by a waiter, another waiter took our order and we were served by a 3rd unknown waiter. When I asked why 3 different waiters, I was told the other waiters are not feeling well due to stomach problems. And they are serving food??? During one visit we ordered a take away whilst we were having our servings at the table. When we were ready to pay the bill, the waiter told us that she only ordered the take away now and we'll have to wait for 20 minutes. We cancelled the take away and told her we will report all these disgusting services and irregularities to Hello Peter. There was no remark from the waiter and we believe she thought that wer were joking. During our last visit I once again asked about the vouchers and points they claim I have on my Panaroti's card, I was only told I have points and no vouchers. I was in possession of the SMS I received the previous day regarding a voucher.... Panaroti's Randfontein nowadays have a lot of Trainees on the floor, but it's the known waiters who serve us and we feel they ought to know all about their services. Panaroti's Randfontein is unfortunately losing regular customers and we feel obliged to report them to Hello Peter. We trust our comments will help future customers for Panaroti's Randfontein.