Wrong order

I am really not happy by the level of service I got from Panarotis Maponya mall on the 25 Oct 2017 I waited over an hour , they took my order in incorrectly, I am really angry that even in 2017 people don't understand the standard of service they need to provide, Lindiwe tried to help and escalated to the manager ....I really appreciate what the manager tried to do but I really need to vent because he made me wait, really the level of service from Panarottis is pathetic, from 20:20pm till 10:00Pm don't have what I ordered, I wanted my money back reversed into my account plus the tip I gave Shakes , I am not writing this because I want a free pizza but it about the principle and integrity, why did this guy make me pay for an order which was never placed and when I approached him ,he looked at me like he didn't know I ordered, some guy by the name of Mpilo Dube was really helpful with great service and he really did go an extra mile and I would like to compliment him for that. The manager left me alone until Mpilo intervene. So I m really not happy I love panarottis and the food, but I guess today they were not at their best.