Worst Service Panarottis Claremont

My partner and I arrived at Panarottis Claremont at 17h05 on 25th October 2022. We were greeted and seated. 1 lady came to take our order of a chicken strip starter and 2 beverages..lookong around I saw 2 other tables with people so assumed the wait should be minimal...after a while I asked about the starter and was told they still busy... At 17h43 we received the strips... We then had to wait another 20 / 30 min for the main course which was the chicken snitzel, 1 with mushroom sauce and the other with pepper sauce.. Upon looking at the sauce I asked if it was the pepper sauce as it was quite light in color, the 2nd lady or waitress then told me she would check whether the order was correct with the 1st lady which already annoyed me after waiting such a long time for the meal, I tasted it and all I tasted was cheese no pepper... I then asked her to taste it wto which she rep**** that she would ask the chef.... After which she returned stating the chef said its pepper... I tried getting the attention of the manager who stay glued to his phone at the front desk without looking up even once.... My partner then went up to the desk and called him... Same thing, I told him to get a s**** and taste the sauce... He tasted but it could clearly be seen that he had no clue as to what I was talking about... He left with the sauce and came back 5 min later with sauce and said the same thing as the waitress... This annoyed me even more as he wasnt much interested in the problem... I told him to keep the sauce as I would finish the meal without it... To which he left, zero apology throughout this.... We then requested the bill to be separate as my partner I was with had a voucher and I had my own.... The waitress said she will have to speak to the manager.....She returned saying it cannot be done, my partner then went up to this manager again, he said he would sort it out and after a few minutes came back with a copy or shall I say reprint of the same slip... How???????.. We then went up to pay after not winning with a so called manager....He did not even know how to use the voucher which sent me over the top and I left.... Almost 10min to pay a bill...... I don't know who decided on making that guy a manager because a lot of serious training is needed for customer care, of which he does not possess any... The worst service ever for just wanting a meal after a long days work... NEVER AGAIN....